Gamified surveys delivered through your Wi-Fi network, turning every connection into actionable intelligence.
Start Free TrialAirports host thousands of captive passengers every day, each with valuable opinions on their experience. Yet traditional post-trip surveys capture only a fraction of that voice, arriving too late to act on and losing travelers before the final question.
Long multi-question surveys. Single-digit completion rates. Results arrive days or weeks later. Statistically unreliable samples. No ability to course-correct in real time.
Gamified micro-surveys presented to passengers already on your Wi-Fi network, or via QR codes anywhere in the terminal. Under 30 seconds. High completion. Instant insights.
Infotap deploys across multiple touchpoints with no app download and no email required. The survey is a natural part of the Wi-Fi experience or placed via QR code anywhere in the terminal.
After connecting to airport Wi-Fi, the Infotap survey is presented on the passenger’s own device, engaging them at the peak of their airport experience.
Interactive tap, drag, and select mechanics replace boring forms. Nine questions or fewer, completed in under 30 seconds. Rotating question sets maximize breadth of data.
Results stream live into your dashboard. Infotap’s AI engine instantly generates publication-ready executive reports from every survey campaign.
Survey presented after Wi-Fi authentication on the passenger’s own device. No portal interruption. The model used at our partner airports.
Survey integrated into the Wi-Fi login page. Passengers engage before gaining full internet access. Available as an optional configuration.
Scannable QR codes at gates, restrooms, retail zones, or baggage claim for targeted, location-specific feedback at any moment.
Schedule a demo and start a 60-day free trial of the full Infotap platform — no commitment, no credit card required.
The most critical factor in survey quality is response rate. Infotap addresses this from two angles simultaneously: fewer questions and a more engaging experience.
Game elements tap into behavioral motivators that drive participation and completion:
Reducing survey length is the single most effective driver of completion rate improvement. A 50%+ reduction in questions can double or triple completion rates (Krosnick & Presser, 2010).
Game design elements applied to non-game contexts significantly increase user engagement and task completion, the foundational principle behind Infotap’s interactive survey experience.
Real-world airport deployment achieved a 76% completion rate among starters and approximately 40% of all Wi-Fi users completing a survey, far exceeding the 10-30% industry average.
Traditional intercept and email survey completion rates average 10-30% across industries. Infotap’s gamified platform consistently delivers 2-5x those benchmarks in airport deployments.
Infotap is a flexible research engine. Airports can launch any campaign in minutes, from Master Plan input to concession strategy, and have statistically significant results within days, not months.
Cincinnati/Northern Kentucky International Airport deployed Infotap across their Wi-Fi network and QR touchpoints. The results demonstrate what is possible when passenger feedback is captured in real time, at scale.
“In real-time, we’re gaining valuable insights into traveler profiles and their experiences as they navigate our airport and explore the amenities we offer. This empowers us to make data-driven decisions and shape a future of personalized services for our travelers.”Brian Cobb, Chief Innovation Officer, CVG International Airport
Book a demo and get full access to the Infotap platform for 60 days at no cost — deploy surveys, collect real passenger data, and see the AI reporting engine in action at your airport.
When a survey closes, or even while it’s live, Infotap’s AI engine automatically transforms raw response data into publication-ready executive reports. Airport leadership gets answers, not spreadsheets.
Cross-tabulations, funnel analysis, completion rates, margin of error, and confidence intervals calculated and narrated automatically. No data science team required.
Infotap synthesizes survey responses with airline data and demographic signals to construct detailed traveler personas, ready to inform marketing, F&B, and retail strategy.
Every report concludes with prioritized, actionable recommendations tailored to the data, identifying the highest-ROI opportunities specific to your airport’s context and goals.
Real-time API, Webhooks, Power BI connector, and Excel export ensure Infotap data flows into your existing systems including dashboards, operations centers, and executive briefings.
Key Finding: 65.7% of respondents had zero prior awareness of AAM, making education the highest-ROI lever for adoption campaigns.
Segment Insight: Among travelers “Very familiar” with AAM, 77% indicated they were “Likely” or “Very likely” to travel by it, proving education directly drives willingness.
Strategic Recommendation: Target business travelers with safety and cost messaging, the two dominant open-ended concerns, for maximum adoption impact.
Common questions from airport innovation, IT, marketing, and passenger experience teams evaluating Infotap.
Infotap delivers gamified micro-surveys to passengers through the airport Wi-Fi network. After connecting, passengers are presented with a short interactive survey on their own device — no app download required. Surveys can also be deployed via QR codes at gates, restrooms, retail zones, and baggage claim areas.
Airports using Infotap achieve a 76% completion rate among passengers who start a survey, and approximately 40% of all Wi-Fi connected passengers fully complete a survey. This far exceeds the industry average of 10-30% for traditional intercept and email surveys.
The median completion time is 28 seconds. Surveys are designed with 9 questions or fewer, using gamified tap, drag, and select mechanics that minimize survey fatigue and respect passengers’ time.
Yes. Infotap provides continuous, high-volume, statistically reliable passenger satisfaction data that supports ACI Airport Service Quality benchmarking. Real-time feedback enables airports to identify and resolve issues before they negatively impact scores.
Infotap surveys surface direct passenger demand for restaurant and retail concepts. A partner airport deployment achieved +2.3x revenue and +136% sales in a single concourse by acting on Infotap passenger data.
Yes. Infotap offers a 60-day free trial for airports. Schedule a demo with the Infotap team to get started and deploy real surveys with your own passenger population at no cost.
Schedule a demo with our team and start your 60-day free trial of the full Infotap platform. Deploy surveys, collect real passenger data, and see the results for yourself — no commitment required.
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