Concourse-wide feedback, real time.
Guest sentiment per-stay, per-room.
Concession lift on match-day moments.
Attendee feedback, session-by-session.
Rider satisfaction across the route.
Public-Wi-Fi pulse on civic services.
Cluster thousands of open-ended responses into themes in seconds. See trends per venue, sentiment per shift.
Explore the feature76% completion rate, 28-second median, +136% F&B lift. The captive-portal moment, productized.
Read the case study Latest from the blogMost surveys ask for ten minutes and get nothing. We break down the design decisions that let a venue ask three to fi…
Read the postTransform your Wi-Fi gateway into an interactive experience that rewards both you and your guests. Capture voluntary feedback from already-connected guests, turning the post-authentication moment into a continuous intelligence loop.
Trusted by leading venues, teams, and civic partners
Infotap is a captive-portal survey platform built for venue operators. When a guest connects to your Wi-Fi and authenticates through your existing captive portal, Infotap presents a short, branded micro-survey as the post-login destination, voluntarily turning the most attentive 30 seconds of a visit into first-party business insight.
A drop-in layer on top of your existing Wi-Fi gateway. Not an app, not a kiosk, not an email tool.
Airports, hotels, stadiums, convention centers, transit hubs and smart cities: anywhere guests connect to Wi-Fi.
76% of guests who connect to Wi-Fi complete an Infotap survey. Traditional email surveys average 2–5%.
Our innovative survey platform ensures a seamless and enjoyable experience, making Wi-Fi access both simple and entertaining. Designed to be non-intrusive, it turns the moment of connectivity into an engaging interaction that guests love.
Infotap simplifies Wi-Fi access through an intuitive, engaging survey process, turning a necessary step into an opportunity for both you and your guests.
The moment a guest selects your network, they're greeted with a customised, friendly survey interface: already branded as your venue.
Guests answer a few short, engaging questions. Our platform makes this step quick, fun, and entirely non-intrusive, with a median of 28 seconds.
Upon completion, guests are instantly connected to the internet, while you gain valuable insights and feedback in your dashboard.
The captive-portal moment beats email by roughly 20x. Same audience, same questions: a fundamentally better moment to ask.
Infotap captive-portal survey
Response-rate figures from 90-day deployment at CVG International Airport, 2025. Email-survey baseline reflects industry benchmarks for B2C post-visit surveys.
See how Cincinnati / Northern Kentucky International Airport replaced their 2–5% email surveys with the captive-portal moment and lifted concourse F&B sales by 136% along the way.
Read the Full Case Study"This gamified approach delivers high-quality data, faster response times, and improved completion rates compared to traditional surveys."
Concourse-wide feedback in real time.
Guest sentiment per-stay, per-room.
Concession lift on match-day moments.
Attendee feedback, session-by-session.
Rider satisfaction across the route.
Public-Wi-Fi pulse on civic services.
Don't see your question? Talk to a Wi-Fi specialist: most replies in under an hour during business hours.
Infotap is a guest engagement platform for captive audience venues. When a guest connects to your Wi-Fi and authenticates through your existing captive portal, Infotap receives the already-connected guest as the post-login destination and presents a short, branded micro-survey voluntarily, turning the most attentive moment of a visit into first-party business insight.
Your existing Wi-Fi gateway redirects new guests to the Infotap survey URL. The guest answers three to five short questions on their phone, with a median time of 28 seconds, then is automatically released to the internet. Responses stream into your dashboard in real time.
Yes. Infotap is gateway-agnostic and ships with native integrations for Cisco Meraki, Aruba / HPE, Ruckus, Ubiquiti, and Cambium. If your captive portal supports a redirect URL, Infotap works.
Across deployed venues, Infotap captive-portal surveys average a 76% completion rate. Traditional email surveys, by comparison, average 2–5%. The captive-portal moment beats email by roughly 20x.
The median completion time across our customer base is 28 seconds for a three-to-five-question survey. We recommend keeping surveys under six questions to preserve that completion rate.
Yes. Infotap collects only the data you explicitly ask for, stores it on encrypted infrastructure, and is configurable for GDPR, CCPA, and PIPL-compliant consent flows. We never sell guest data and you own 100% of the responses.
Every Infotap survey renders with your venue's logo, colors, and copy. Guests see your venue, not Infotap. A custom domain on the survey URL is included on all paid tiers.
Most venues are live within one business day of signing up. The captive-portal redirect is a single configuration change on your Wi-Fi controller, and the Infotap team can pre-build your first survey from a 30-minute kickoff call.
Still have questions about your specific Wi-Fi setup?
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