Case Studies

Real Venues. Real Data. Real Outcomes.

Infotap is deployed at airports, professional sports venues, and public infrastructure across North America. These are the documented outcomes from venues that chose to know their guests.

Read the CVG Case Study See the Outcomes
Infotap Verified Deployment CVG International Airport
Completed surveys / month22K
Completion rate76%
F&B concession sales lift+136%
4-year continuous deployment · figures from the CVG case study
Live deployment
Airports · Stadiums · more
+2.3x
Revenue lift
Concourse B, 90-day study
Airports 4-Year Deployment
CVG

CVG International Airport

22K
Surveys per month
76%
Completion rate
+136%
F&B sales lift

CVG International Airport: 9.4 million annual passengers. Infotap deployed across the full Wi-Fi network and QR touchpoints.

Read the Case Study
Stadiums and Arenas Case Study in Progress
Major League Baseball

Active MLB Deployment

Statistics published with the full case study

Infotap is currently deployed at a Major League Baseball venue capturing fan sentiment at every Wi-Fi login across the full season. The full case study is in progress.

Proven Outcomes: CVG International Airport
22K
Completed surveys per month
76%
Completion rate among survey starters
+136%
F&B concession sales increase (90-day study)
+2.3x
Revenue lift in Concourse B (90-day study)

CVG International Airport Infotap deployment. Read the full case study.

"In real-time, we're gaining valuable insights into traveler profiles and their experiences as they navigate our airport and explore the amenities we offer. This empowers us to make data-driven decisions and shape a future of personalized services for our travelers."

Brian Cobb Chief Innovation Officer, CVG International Airport
Proof by Vertical

Deployed Across Six Industries.

Infotap serves captive audience venues across airports, hospitality, sports, transit, convention centers, and smart cities. Here is what the platform delivers in each vertical.

Airports

CVG International Airport collects 22,000 completed passenger surveys per month at a 76% completion rate. The platform has run continuously for four years across CVG's full Wi-Fi network.

View the Airports page Read the CVG case study

Stadiums and Arenas

Infotap is currently deployed at a Major League Baseball venue, capturing fan sentiment at every Wi-Fi login across the full home game schedule. The platform covers Wi-Fi gateway surveys and QR touchpoints at concessions, restrooms, and premium areas.

View the Stadiums and Arenas page

Hotels and Hospitality

Infotap turns hotel and restaurant Wi-Fi into a continuous guest feedback channel, capturing satisfaction data from check-in through checkout without a post-visit email survey. 76% voluntary completion rate across Infotap deployments.

View the Hospitality page

Transit Hubs

Infotap deploys on subway, bus, and commuter rail Wi-Fi networks to capture rider satisfaction from the people actually using the service, not an online panel. Post-authentication delivery means voluntary participation with no condition attached to connectivity.

View the Transportation page

Convention Centers

Infotap captures attendee feedback at the post-authentication Wi-Fi moment, the highest-attention window of any event day. Both venue operators and event organizers receive separate AI reports tailored to their reporting needs.

View the Convention Centers page

Smart Cities

Infotap turns municipal Wi-Fi networks in parks, plazas, and downtown districts into continuous citizen feedback channels, reaching residents who never respond to mail or email city surveys. Post-authentication delivery ensures voluntary participation across all resident demographics.

View the Smart Cities page
Book a Demo

See What Infotap Builds at Your Venue.

CVG went from no passenger data to 22,000 monthly surveys. Book a demo and we will show you what the same deployment could look like at your venue.

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