How long did it take CVG to go from signing to live deployment?
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CVG was fully live within days of signing. Infotap integrates with existing Wi-Fi infrastructure: no new hardware is required and there is nothing for passengers to install or download. The deployment process involves connecting Infotap to the airport's captive portal redirect URL, configuring the branded survey template, and testing on the live network. Most airports are collecting responses within one business day of completing setup.
What was CVG's completion rate and why is it so high?
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CVG sees a 76% completion rate among passengers who start the survey, and approximately 40% of all Wi-Fi-connected passengers complete a full survey. The high rate is driven by three factors: the survey is presented at the peak attention moment (when passengers actively want internet access), the format is gamified and takes under 30 seconds, and questions are rotated so no passenger sees a survey they've already answered. Traditional post-trip email surveys average 2–5% completion across the industry.
How did Infotap contribute to the +136% F&B sales increase at CVG?
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Infotap surveys revealed which specific food and beverage brands passengers most wanted in Concourse B, top requests included Skyline Chili, Chick-fil-A, and McDonald's. CVG used this data to inform concession strategy and tenant selection decisions. The 90-day study measuring the resulting changes showed a +2.3x revenue lift and +136% increase in F&B concession sales in that concourse. Infotap provided the data; CVG's team made the decisions and executed the changes.
What is the AAM Awareness Study and what did it find?
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CVG used Infotap to conduct a research-grade awareness study on Advanced Air Mobility (electric air taxis and urban air transport) to inform their innovation and planning strategy. The study collected 3,284 valid responses at a 76.2% completion rate with a ±1.71% margin of error, in a median response time of 28 seconds per survey. Key finding: 65.7% of passengers had zero prior awareness of AAM, identifying passenger education as the highest-ROI lever for CVG's AAM adoption strategy.
Can other airports replicate CVG's results?
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Yes. The CVG deployment is replicable at any airport with a captive portal Wi-Fi network, which covers the vast majority of commercial airports. The same methodology, platform, and AI reporting engine that CVG uses is available to all Infotap customers. Results will reflect each airport's unique passenger mix, but the structural dynamics: high voluntary completion rates from already-authenticated, already-connected passengers, AI-generated personas, real-time dashboards, are consistent across deployments.
