Concourse-wide feedback, real time.
Guest sentiment per-stay, per-room.
Concession lift on match-day moments.
Attendee feedback, session-by-session.
Rider satisfaction across the route.
Public-Wi-Fi pulse on civic services.
Cluster thousands of open-ended responses into themes in seconds. See trends per venue, sentiment per shift.
Explore the feature76% completion rate, 28-second median, +136% F&B lift. The captive-portal moment, productized.
Read the case study Latest from the blogMost surveys ask for ten minutes and get nothing. We break down the design decisions that let a venue ask three to fi…
Read the postInfotap is the guest experience platform that turns Wi-Fi connectivity into real-time intelligence, and real-time intelligence into measurable business outcomes. CVG International Airport lifted F&B sales by 136% using data captured through Infotap. This is what knowing your guests actually looks like.
F&B, retail, and concession operators make stocking, staffing, and layout decisions based on gut instinct when they lack guest data. CVG Airport discovered its highest-demand brands through Infotap surveys and increased concession sales by 136% after acting on the data.
The average dissatisfied guest tells 9–15 people about a bad experience and posts a review before they leave the parking lot. Real-time guest intelligence lets venues identify and resolve service failures while the guest is still on property. Post-event surveys arrive too late to act.
Venue operators invest millions in F&B concepts, renovation projects, and service improvements, often without reliable data on what guests actually want. Guest intelligence from Infotap gives leadership the evidence base to make those decisions with confidence.
Infotap captures guest intelligence in real time, immediately after Wi-Fi authentication, voluntarily, while the guest is still in your venue, and while there is still time to act.
CVG International Airport has deployed Infotap continuously for four years, making it one of the longest-running captive-audience engagement deployments in the industry. These are real outcomes from a real airport, achieved through a single post-authentication Wi-Fi survey integration.
"This gamified approach delivers high-quality data, faster response times, and improved completion rates compared to traditional surveys."
Infotap surveys deploy through your existing Wi-Fi captive portal, presented to guests immediately after authentication, when attention is highest and the experience is fresh. No app. No email delay. No intercept survey staff. Completion rates that average 76% produce statistically reliable data from your actual guests.
Every survey response streams to your dashboard the moment it is submitted. Operations teams see live guest satisfaction scores by location, time of day, and survey topic, while there is still time to address issues, redirect staff, or capitalize on emerging opportunities during the event or visit.
Infotap's AI engine automatically synthesizes all survey responses into publication-ready executive reports: trend analysis, satisfaction scores, NPS tracking, and prioritized recommendations, delivered to leadership on a daily, weekly, or on-demand basis. CVG's leadership team receives a complete analytical report without a single analyst processing the data.
Infotap is not a one-shot survey tool. It is a continuous, self-improving feedback cycle: each survey informs the next decision, each decision improves the next experience.
Guest connects to venue Wi-Fi and authenticates through the existing captive portal.
Infotap presents a 28-second survey as the post-authentication destination. Guest completes it voluntarily.
AI engine synthesizes responses in real time. Dashboard updates instantly. Executive report queued for automated delivery.
Operations team receives live alerts. Leadership receives AI-generated report. Decisions made with evidence: concession strategy, staffing, capital investment, service recovery.
Guest experience improves. Satisfaction scores rise. Revenue follows. The next survey cycle captures the impact, and the loop continues.
Guest connects to venue Wi-Fi and authenticates through the existing captive portal.
Infotap presents a 28-second survey as the post-authentication destination. Guest completes it voluntarily. Already connected, no friction.
AI engine synthesizes responses in real time. Dashboard updates instantly. Executive report queued for automated delivery.
Operations team receives live alerts. Leadership receives AI-generated report. Decisions made with evidence: concession strategy, staffing, capital investment, service recovery.
Guest experience improves. Satisfaction scores rise. Revenue follows. The next survey cycle captures the impact, and the loop continues.
+136% F&B sales lift. 22K surveys/month. Four-year enterprise deployment at CVG International Airport.
Read airport playbookReal-time guest feedback from check-in to checkout, not after the guest has left and the review is already posted.
Read hospitality playbookFan sentiment from 40,000 attendees in 28 seconds, at gates open, while you can still act on it. Active MLB deployment.
Read stadium playbookRider satisfaction data from the people actually using your network, not an online panel that over-represents the already-engaged.
Read transit playbookReal-time attendee and exhibitor intelligence for both venue operators and event organizers, simultaneously.
Read convention playbookContinuous resident intelligence from public Wi-Fi, reaching the residents mail surveys and town halls never do.
Read smart city playbookSix months after deploying Infotap, here is what is different.
Infotap's AI engine doesn't produce a spreadsheet of raw survey responses. It produces a publication-ready executive intelligence report, the kind a CIO would share in a board meeting or a VP would include in a quarterly business review. Automatically. Without an analyst. Within hours of data collection.
Building an internal business case? Talk to us — we can provide ROI projections based on your venue type and estimated Wi-Fi session volume.
A guest experience platform is software that collects, analyzes, and surfaces real-time feedback from venue guests, enabling operators to make data-driven decisions about service, operations, and revenue strategy. Unlike post-visit survey tools, modern guest experience platforms like Infotap capture feedback at the moment of the visit, through voluntary post-authentication Wi-Fi surveys, QR touchpoints, and other in-venue channels, producing actionable intelligence while there is still time to act on it.
CVG International Airport achieved a +136% increase in F&B concession sales and a +2.3x revenue lift in Concourse B after deploying Infotap and acting on the guest preference data it surfaced. The revenue outcomes resulted from changes to concession strategy informed directly by survey responses identifying the brands and food types passengers most wanted. These are documented outcomes from a four-year enterprise deployment, not projected estimates.
Post-event survey tools collect feedback after the guest has left, typically by email, days after the visit. By that time, the guest's emotional connection to the experience has faded, response rates are below 10%, and it is too late to act on any issues identified. Guest experience platforms like Infotap capture feedback in real time, during the visit, with voluntary completion rates averaging 76%. The data arrives while there is still time to resolve service failures, adjust operations, and capitalize on revenue opportunities.
Most Infotap venues begin receiving real-time guest intelligence from the first day of deployment. Operational insights are visible in the live dashboard immediately: service issues, satisfaction trends, and staff performance signals. Strategic outcomes like revenue lift from concession strategy changes vary by venue and the speed at which leadership acts on the data. CVG Airport's +136% F&B sales increase was documented over a 90-day study period following strategic changes informed by Infotap data.
No. Infotap deploys through the venue's existing Wi-Fi captive portal via a single post-authentication redirect URL: no new hardware, no firmware updates, and no app for guests to download. The guest authentication process is unchanged. Infotap receives the already-authenticated, already-connected guest as a forward from the captive portal and presents the survey. Most venues are fully deployed within one business day of signing. QR touchpoints can be added at any point as supplementary capture channels.
Infotap's AI engine automatically generates publication-ready executive reports from every survey cycle, without a data analyst. Reports include overall satisfaction scores and NPS movement, breakdown by location and time period, service recovery opportunities ranked by urgency, revenue optimization insights from open-ended responses, and comparison to prior periods. CVG's leadership team receives a complete analytical report within hours of each study period closing, ready to share with airport leadership and concession partners without any manual processing.
Yes. Infotap provides a REST API, Webhooks, Power BI connector, and Excel export for integration with existing business intelligence systems, CRM platforms, and operational dashboards. Guest satisfaction data from Infotap can be combined with ticketing data, concession sales records, staffing data, and loyalty program information to create a unified view of the guest experience and its relationship to revenue performance. Integration documentation is available for all supported platforms.
Book a strategic demo. We'll show you what Infotap produces for a venue like yours, real data, real reports, real outcomes, before you commit to anything.
