Concourse-wide feedback, real time.
Guest sentiment per-stay, per-room.
Concession lift on match-day moments.
Attendee feedback, session-by-session.
Rider satisfaction across the route.
Public-Wi-Fi pulse on civic services.
Cluster thousands of open-ended responses into themes in seconds. See trends per venue, sentiment per shift.
Explore the feature76% completion rate, 28-second median, +136% F&B lift. The captive-portal moment, productized.
Read the case study Latest from the blogMost surveys ask for ten minutes and get nothing. We break down the design decisions that let a venue ask three to fi…
Read the postCities invest millions in public Wi-Fi networks for parks, plazas, and downtown districts. Infotap transforms those networks into a continuous citizen feedback loop, capturing resident sentiment, service satisfaction, and community insight at the moment of connection. No surveys in the mail. No town halls required.
Built for every public space your residents use
Deploys on any existing public Wi-Fi captive portal. No new infrastructure required.
City satisfaction surveys go out by mail or email, reaching residents who are already engaged, missing the majority who aren't. Town halls and community meetings attract the loudest voices, not the most representative ones. Resident satisfaction data arrives annually at best, is expensive to collect, and tells city leadership how things were, not how they are right now.
After the resident authenticates on the municipal network, Infotap is presented as the post-login destination, a voluntary 28-second survey to an already-connected resident. No account. No email address. No condition attached to access. No follow-up required. Cities get real-time resident sentiment from the people actually using their public spaces, continuously, automatically, and at a fraction of the cost of traditional resident surveys.
The resident's authentication is handled entirely by the city's existing captive portal, unchanged. After successful authentication and Wi-Fi access is granted, the portal forwards the connected resident to Infotap as the post-login destination. The resident is already online when the survey appears. No new hardware, no app required.
Residents answer 3 to 5 questions on their phone about the space they're in, services they've used, or topics the city wants to understand. The format is fast, accessible, and available in multiple languages. Median completion time: 28 seconds.
Every response streams to the city's Infotap dashboard instantly. Monitor resident satisfaction by location, time of day, and survey topic. AI generates executive reports automatically: daily summaries, weekly trends, or on-demand briefings for elected officials and department heads.
Infotap was built for high-volume public infrastructure environments, places where the public connects to Wi-Fi, has a brief moment of waiting, and can share their experience with the operator. CVG International Airport, a public authority serving millions of travelers annually, demonstrates what the platform achieves at scale in an environment with the same data capture dynamics as a major municipal Wi-Fi network.
"In real-time, we're gaining valuable insights into traveler profiles and their experiences as they navigate our airport and explore the amenities we offer. This empowers us to make data-driven decisions and shape a future of personalized services for our travelers."
Infotap's AI engine automatically synthesizes resident survey responses into publication-ready executive reports, formatted for city council briefings, mayoral dashboards, and department head reviews. No analyst required. Reports can be generated on a daily, weekly, or on-demand basis, and all data is exportable in government-standard formats for integration with existing city analytics platforms.
Don't see your question? Talk to a smart city specialist. We work with municipal procurement teams and can support RFP processes.
A smart city citizen feedback platform is software that collects real-time resident satisfaction data through existing public Wi-Fi infrastructure. When residents connect to municipal Wi-Fi at parks, plazas, transit stops, or downtown districts, after the resident authenticates and is granted access, the portal forwards them to a short voluntary survey as the post-login destination. The resident is already connected when the survey appears. Responses stream to city leadership immediately, providing continuous resident intelligence without mail surveys, town halls, or community meetings, at a fraction of traditional research costs.
Infotap requires only a captive portal redirect URL from the city's existing Wi-Fi infrastructure: the same mechanism used to show a terms-of-service page as part of the authentication flow, configured to forward the authenticated resident to Infotap as the post-login destination. This is standard on virtually all managed municipal Wi-Fi systems. Infotap is compatible with Cisco Meraki, Aruba / HPE, Ruckus, Ubiquiti, and Cambium networks, as well as most third-party municipal Wi-Fi providers. No new hardware is required, and most cities are fully deployed within one business day of contract execution.
Yes. Traditional city satisfaction surveys, sent by mail, email, or conducted at town halls, systematically under-represent lower-income residents, non-English speakers, renters, and residents who are not already civically engaged. Infotap captures feedback immediately after Wi-Fi authentication, reaching residents regardless of income or tech access, presented as a voluntary post-login survey with no condition attached to connectivity. Surveys can be served in multiple languages, and response data can be segmented by location and time to support equity analysis.
Infotap provides a REST API, Webhooks, and a Power BI connector for seamless integration with smart city platforms, municipal analytics dashboards, and IoT management systems. Technology integrators can connect Infotap citizen sentiment data with sensor data, infrastructure monitoring, and service delivery systems to create a unified view of city performance. White-label options are available for integrators building branded citizen engagement solutions for municipal clients.
Yes. Infotap data can be used to support federal reporting requirements for programs including CDBG (Community Development Block Grant), Title VI equity compliance, and ADA accessibility reporting. The platform captures location-segmented, demographically diverse resident feedback that meets the evidence standards required for federal grant applications and compliance audits. All data is stored on encrypted, SOC 2-compliant infrastructure, with data residency options available for government-specific compliance requirements.
Infotap surveys can be configured to auto-detect browser language settings and serve the survey in the resident's preferred language. Cities can specify which languages to support based on their community demographics. Survey questions, response options, and thank-you messages are all fully translatable through the Infotap platform. This ensures that non-English-speaking residents, who are often under-represented in traditional city surveys, can participate fully in the feedback process.
Infotap's AI engine generates publication-ready executive reports automatically on daily, weekly, or on-demand schedules, formatted for city council briefings, mayoral dashboards, and department head reviews. Reports include resident satisfaction scores by public space and district, trend analysis across time periods and seasons, equity breakdowns by neighborhood and demographic segment, open-ended response summaries, and prioritized service recommendations. All data is exportable in Excel, CSV, and via Power BI for integration with existing city analytics systems.
Book a demo. We'll show you how Infotap deploys on your city's existing Wi-Fi infrastructure and what a month of resident data could look like for your community.
