Concourse-wide feedback, real time.
Guest sentiment per-stay, per-room.
Concession lift on match-day moments.
Attendee feedback, session-by-session.
Rider satisfaction across the route.
Public-Wi-Fi pulse on civic services.
Cluster thousands of open-ended responses into themes in seconds. See trends per venue, sentiment per shift.
Explore the feature76% completion rate, 28-second median, +136% F&B lift. The captive-portal moment, productized.
Read the case study Latest from the blogMost surveys ask for ten minutes and get nothing. We break down the design decisions that let a venue ask three to fi…
Read the postTransit riders are the most captive audience in public life. They wait on platforms, ride trains, and sit on buses. Infotap turns the post-authentication moment into a rider intelligence engine, presenting surveys to already-connected riders as a voluntary next step after login. Real-time feedback. No app. No intercept survey. No clipboard.
Built for every ground transit network
Works with any captive portal Wi-Fi network, no new infrastructure required.
Intercept surveys require trained staff and clipboards. Online panels produce unrepresentative samples. Post-ride email surveys go ignored. Focus groups are expensive and slow. By the time data arrives, service decisions have already been made, without rider input.
Riders connect to station or on-board Wi-Fi, authenticate as normal, and are forwarded to a short Infotap survey as their post-login destination: already connected, already online, with no condition attached to access. 28 seconds. No app. No account. No staff required. Responses stream into your dashboard in real time, statistically reliable data from your actual riders, during their actual journey.
The rider's authentication is handled entirely by the transit agency's existing captive portal, unchanged. After authentication and Wi-Fi access is granted, the portal forwards the connected rider to Infotap as the post-login destination. The rider is already online when the survey appears. Works with subway station Wi-Fi, on-board train Wi-Fi, and bus network hotspots.
Riders answer 3–5 gamified questions on their phone. The format is fast and familiar, it feels like a quick poll, not a form. No account, no email address, no friction. Median completion time: 28 seconds.
Every response streams to your Infotap dashboard instantly. Monitor rider satisfaction by line, station, and time of day. AI generates executive reports automatically, daily, weekly, or on demand.
Infotap was built for captive audiences, people who are waiting, connected to Wi-Fi, and have a moment to share their experience. CVG International Airport, one of our anchor deployments, demonstrates what the platform delivers at scale in a high-volume, high-throughput environment directly comparable to a major transit hub.
"In real-time, we're gaining valuable insights into traveler profiles and their experiences as they navigate our airport and explore the amenities we offer. This empowers us to make data-driven decisions and shape a future of personalized services for our travelers."
Rider enters the station or boarding area. Infotap captures: station cleanliness, signage clarity, accessibility, staff visibility, platform crowding perception.
Rider connects to station or on-board Wi-Fi. Infotap survey served instantly, 3–5 questions on first impressions, service quality, and journey purpose. The highest-volume capture window.
QR touchpoints on trains, buses, and at key stations for mid-journey or route-specific feedback. Targeted questions: on-board experience, seat availability, noise, temperature, safety perception.
Riders who reconnect to Wi-Fi at their destination station can receive a brief post-journey pulse survey. Overall experience, likelihood to use transit again, NPS, and open-ended comments.
Infotap's AI engine automatically synthesizes rider survey responses into readable executive reports, delivered to agency leadership on demand or on a scheduled cadence. No data team needed. No waiting weeks for quarterly reports. Your riders are telling you something right now.
Questions about your specific network setup or Wi-Fi infrastructure? Talk to a transit specialist, most replies within an hour.
Infotap integrates with the transit agency's existing Wi-Fi infrastructure across stations, platforms, and on-board vehicles. When a rider connects to the guest Wi-Fi network and authenticates, after the captive portal grants Wi-Fi access through its normal process, it forwards the connected rider to a short, branded Infotap survey as the post-login destination. The rider is already online when the survey appears: participation is entirely voluntary and no condition is attached to Wi-Fi connectivity. The rider answers 3–5 questions in approximately 28 seconds. Every response streams to the agency's Infotap dashboard in real time, with no staff involvement and no app required from the rider.
Across Infotap's captive audience deployments, the platform consistently achieves a 76% completion rate among riders who start the survey, and approximately 40% of all Wi-Fi-connected riders complete a full survey. This significantly exceeds traditional transit survey methods, intercept surveys typically achieve less than 1% participation across a network's full ridership, while online panels produce unrepresentative samples skewed toward frequent internet users.
Yes. Infotap supports multiple deployment points across a transit network. Station Wi-Fi captures feedback at the platform level: ideal for cleanliness, safety, accessibility, and wait experience. On-board Wi-Fi on trains and buses captures in-transit feedback: ideal for ride quality, crowding, temperature, and on-time perception. QR code touchpoints at key locations supplement Wi-Fi capture for riders who prefer not to connect. All channels feed the same unified dashboard.
Traditional transit surveys systematically under-represent low-income riders and non-English speakers. Infotap captures feedback immediately after Wi-Fi authentication, reaching riders at the moment of connection — no app, no email address, no follow-up required. Because the survey is presented post-authentication to an already-connected rider, there is no barrier and no coercion. Survey questions can be served in multiple languages, and response data can be segmented by station, route, and time of day to support Title VI equity analyses and ADA accessibility reporting.
Infotap requires only a captive portal redirect URL: the same mechanism that shows a terms-of-service or login page as part of the Wi-Fi authentication flow, configured to forward the authenticated rider to Infotap as the post-login destination. This is standard on virtually all managed transit Wi-Fi systems. Infotap is compatible with Cisco Meraki, Aruba / HPE, Ruckus, Ubiquiti, and Cambium networks, as well as most third-party transit Wi-Fi providers. No new hardware is required, and most agencies are fully deployed within one business day of signing.
Yes. Transit agencies use Infotap to gather statistically reliable rider input before, during, and after service changes. Surveys can be targeted to specific routes, stations, or time windows to measure rider sentiment about proposed changes, new service launches, or capital improvements. Because Infotap reaches actual riders rather than online panels or email lists, the data is far more representative of the true ridership base, making it directly applicable to planning and funding decisions.
Infotap provides a live dashboard with real-time response data, automated AI-generated executive reports on a daily, weekly, or on-demand schedule, and full data export via API, Webhooks, Power BI connector, and Excel. Reports include satisfaction scores by line and station, trend analysis across service periods, open-ended response summaries, and prioritized operational recommendations, ready for leadership review without requiring a data analyst to process the raw data.
Book a demo tailored to your network, we'll show you how Infotap deploys on your existing Wi-Fi infrastructure and what your first week of rider data could look like.
