Concourse-wide feedback, real time.
Guest sentiment per-stay, per-room.
Concession lift on match-day moments.
Attendee feedback, session-by-session.
Rider satisfaction across the route.
Public-Wi-Fi pulse on civic services.
Cluster thousands of open-ended responses into themes in seconds. See trends per venue, sentiment per shift.
Explore the feature76% completion rate, 28-second median, +136% F&B lift. The captive-portal moment, productized.
Read the case study Latest from the blogMost surveys ask for ten minutes and get nothing. We break down the design decisions that let a venue ask three to fi…
Read the postConvention centers and event organizers rely on post-event surveys that arrive days after attendees have forgotten the details, and already made their rebooking decisions. Infotap captures attendee feedback immediately after Wi-Fi authentication, presented as a voluntary post-login survey to an attendee who is already connected, in real time, while the event is still live on the floor.
Built for every convention and conference format
Works with any venue Wi-Fi infrastructure. No new hardware, no app for attendees.
Post-event surveys land in inboxes days after the show floor closes, when attendees have returned home, moved on to the next event, and lost the emotional context of their experience. Response rates are low. Recollection is fuzzy. Feedback is too late to act on. And the insights that could have saved a struggling session or flagged a catering failure arrive in a spreadsheet three weeks later.
Every attendee connects to venue Wi-Fi within minutes of arriving at registration. That 28-second window immediately after authentication, as attendees make their way to their first session, while the first impression is still fresh, is the highest-value feedback moment of the entire event. Infotap captures it automatically as a voluntary post-login survey, without staff, without clipboards, and without a single post-event email.
The attendee's authentication is handled by the venue's existing captive portal, unchanged. After authentication and access is granted, the portal forwards the connected attendee to Infotap as the post-login destination. The attendee is already online when the survey appears. No new hardware, no app required.
Attendees answer 3 to 5 gamified questions on their phone while waiting in registration, walking to their first session, or standing at the first coffee station. The format is fast and frictionless. Median completion time: 28 seconds.
Every response streams to the Infotap dashboard instantly. Venue operators monitor facility performance. Event organizers track session and hall satisfaction. AI generates an executive report automatically at the close of each event day.
Infotap was built for high-throughput captive audience environments, places where large numbers of people move through a single point of entry, connect to Wi-Fi, and have a brief moment to share their experience. CVG International Airport is our flagship deployment, an environment that processes millions of people annually with the same data capture challenge as a major convention center.
"In real-time, we're gaining valuable insights into traveler profiles and their experiences as they navigate our airport and explore the amenities we offer. This empowers us to make data-driven decisions and shape a future of personalized services for our travelers."
Attendee arrives and picks up badge. Infotap captures registration experience, venue navigation, first impressions, and wayfinding clarity.
Attendee connects to venue Wi-Fi, typically within minutes of registration. Infotap survey served immediately. 3 to 5 questions on first impressions, session expectations, and overall sentiment. Highest-volume capture window of the event.
QR touchpoints at session rooms, exhibit halls, F&B areas, and networking spaces. Targeted questions on session quality, exhibitor experience, networking satisfaction, F&B, and facilities.
Attendees who reconnect to Wi-Fi at the end of the event day receive a brief daily pulse survey. Day-level NPS, highlight moments, and areas for improvement, captured while memory is fresh.
AI executive report generated automatically at event close. Full satisfaction breakdown by session, hall, and day, delivered to venue and organizer leadership simultaneously.
Infotap's AI engine automatically synthesizes all attendee survey responses into a publication-ready executive report at the close of each event day and at overall event completion. Venue operators and event organizers both receive reports tailored to their role. No data analyst, no spreadsheet, no waiting three weeks.
Whether you manage the venue or produce the event, we have answers. Talk to a specialist if you don't see yours here.
Infotap integrates with the convention center's existing guest Wi-Fi network. When an attendee connects, typically within minutes of registering, and authenticates, after the captive portal grants Wi-Fi access, it forwards the connected attendee to a short, branded Infotap survey as the post-login destination. The attendee is already connected when the survey appears: participation is voluntary and no condition is attached to internet access. They answer 3 to 5 questions in approximately 28 seconds. Every response streams to the Infotap dashboard in real time, giving both venue operators and event organizers live visibility into attendee sentiment from the first hour of the event.
Yes. Infotap supports role-based dashboard access, allowing convention center operators and event organizers to each see the data most relevant to their role. Venue operators can monitor facility satisfaction, F&B performance, and Wi-Fi experience across the event calendar. Event organizers can track session satisfaction, attendee NPS, and sponsor performance for their specific event. Both receive AI-generated executive reports tailored to their respective reporting needs.
Post-event surveys typically achieve less than 10% response rates for convention and conference events, and the feedback that does arrive is delayed by days, after rebooking decisions have already been made, after sponsor commitments have lapsed, and after staff have moved on to the next event. Infotap captures attendee feedback in real time while the event is live, enabling same-day course corrections, immediate sponsor insights, and end-of-day executive reports while memory is fresh.
Yes. Infotap captures feedback at multiple points across a multi-day event. The primary capture window is immediately after Wi-Fi authentication on arrival each day, producing the highest volume of voluntary responses from already-connected attendees. QR code touchpoints placed at session rooms, exhibit halls, F&B areas, and networking spaces capture targeted in-event feedback. Attendees who reconnect to Wi-Fi at the end of each day receive a brief daily pulse survey, capturing day-level NPS before memory fades overnight.
Convention centers use Infotap to offer event organizers something most competing venues cannot: real-time attendee intelligence included as part of the venue package. By providing organizers with detailed satisfaction data, NPS scores, and AI-generated event reports, venues differentiate their offering beyond square footage and catering. Satisfaction data from previous events at the venue can be shared during the sales process, and positive outcomes support rebooking conversations with documented evidence of attendee experience quality.
Yes. Infotap surveys can include questions measuring sponsor brand awareness, exhibitor booth interest, and session sponsor recall, all captured from actual attendees during the event. This gives event organizers data-backed ROI metrics to share with sponsors and exhibitors at the close of the show, rather than relying on estimated foot traffic or post-event email surveys. Sponsor and exhibitor performance data can be segmented by attendee type and event day for detailed reporting.
No. Infotap requires only a captive portal redirect URL from the venue's existing Wi-Fi infrastructure: the same mechanism used to display a terms-of-service page as part of the authentication flow, configured to forward the authenticated attendee to Infotap as the post-login destination. This is standard on virtually all managed convention center Wi-Fi systems. Infotap is compatible with Cisco Meraki, Aruba / HPE, Ruckus, Ubiquiti, and Cambium networks. No new hardware, no software installation, and no app required from attendees. Most venues are fully deployed within one business day of signing.
Book a demo. We'll show you how Infotap deploys on your venue's Wi-Fi and what an event day's worth of real attendee data looks like, before you commit to anything.
