Contact

Contact Infotap: talk to a Wi-Fi specialist.

Pick the channel that suits you: phone, email, or a quick question. Replies within 1 hour during business hours, staffed by real humans.

  • 1 hourtypical reply time
  • 9 AM – 5 PMEastern Time, Mon–Fri
  • (859) 360-1689Direct partnerships line
  • hello@infotap.comFor everything pre-sale
Three Ways To Reach Us

Pick the channel that matches your urgency.

Call us (859) 360-1689

Direct line to the partnerships team. Pick up rate > 95% during business hours.

  • 9 AM – 5 PM ET · Mon–Fri
  • Average answer time: under 30 seconds
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Ask a question

Type your question. We will get back to you within 1 hour during business hours.

We’ll never share your email. GDPR + CCPA compliant.

Looking For Something Else?

Maybe one of these is faster.

Book a demo

Walk through Infotap on a real Wi-Fi gateway, tailored to your venue type.

Book a demo

See pricing

Pay-as-you-grow plans, billed per venue. No call required to see the numbers.

View pricing

Read case studies

Real numbers from real venues: CVG Airport's 22K surveys/month, +136% F&B lift.

Read case studies
Our Office

Covington, Kentucky.

Infotap is headquartered across the river from Cincinnati, in downtown Covington. The team works in US Eastern Time. Visitors and partners are always welcome, just give us a heads-up by email so we can have the coffee ready.

910 Madison Ave.
Covington, KY 41011
United States

Hours: Monday – Friday, 9 AM – 5 PM ET

Get directions
Contact FAQ

A few quick questions, answered.

How quickly will I get a reply?

Most messages sent during business hours (9 AM – 5 PM ET, Monday – Friday) receive a reply within 1 hour. Messages sent overnight or on weekends are answered first thing the next business day.

Should I email sales or support?

Use hello@infotap.com for any pre-sale question: pricing, deployment, partnerships, RFPs, demos. Use support@infotap.com only if you are already an Infotap customer and need help with your account or live deployment.

Can I schedule a phone call instead of a full demo?

Yes. If you have a few specific questions and don't want the full demo, mention it in your message, or just call (859) 360-1689 during business hours and we'll set up a quick Q&A on the spot.

Where is Infotap located?

Infotap is headquartered in Covington, Kentucky (910 Madison Avenue, Covington, KY 41011), across the river from Cincinnati. The team works in US Eastern Time.

Do you support venues outside the United States?

Yes. Infotap is deployed at venues across North America, Europe, and Asia-Pacific. The captive-portal redirect works on any Wi-Fi gateway worldwide. Reach out and we will route you to the right account team for your region.