Concourse-wide feedback, real time.
Guest sentiment per-stay, per-room.
Concession lift on match-day moments.
Attendee feedback, session-by-session.
Rider satisfaction across the route.
Public-Wi-Fi pulse on civic services.
Cluster thousands of open-ended responses into themes in seconds. See trends per venue, sentiment per shift.
Explore the feature76% completion rate, 28-second median, +136% F&B lift. The captive-portal moment, productized.
Read the case study Latest from the blogMost surveys ask for ten minutes and get nothing. We break down the design decisions that let a venue ask three to fi…
Read the postInfotap turns your existing Wi-Fi captive portal into a real-time guest intelligence engine. Every time someone connects and authenticates on your network, Infotap presents a gamified micro-survey as the post-login destination, after access is already granted, not before. 28 seconds. 76% completion rate. No new hardware. No app.
A captive portal survey is a short questionnaire presented to Wi-Fi users immediately after they have been authenticated by the network, the natural next screen after the login page that grants access. Critically, the guest is already connected and online before they see the survey. It appears as a brief, optional invitation rather than a gate, which is why completion rates far exceed any other survey delivery method.
Because guests arrive at the survey already online and under zero pressure, they engage with it voluntarily. This is the core of Infotap's approach: guests who choose to answer a well-designed 28-second survey produce far better data than guests forced to complete one as a condition of access, and they don't leave negative reviews about the Wi-Fi experience. CVG Airport achieves 76% completion among survey starters and reaches approximately 40% of all Wi-Fi users voluntarily. 22,000 completed surveys per month. All organic, all post-authentication, all friction-free.
The guest selects your guest Wi-Fi SSID. Your existing captive portal handles everything: device registration, terms acceptance, network authentication. This process is completely unchanged. Infotap does not touch your authentication stack.
After successful authentication, your captive portal grants the guest full Wi-Fi access, exactly as it always has. It then forwards the authenticated user to a single Infotap URL as the post-login destination. One URL in your portal configuration. No hardware changes. No firmware updates.
Infotap serves a branded, gamified survey of 3–5 questions to a guest who is already online. There is no friction, no pressure, and no condition attached to Wi-Fi access. The guest is free to answer or skip at any point. Median completion time: 28 seconds.
Every completed survey response is written to your Infotap dashboard in real time. No batch processing, no delays. AI generates summary reports automatically. All data is also available via REST API, Webhooks, and Power BI connector.
No SDK. No firmware update. No new hardware. Just one redirect URL.
Infotap integrates via a single captive portal redirect URL: the standard mechanism used by all enterprise Wi-Fi platforms. There is no SDK to install, no firmware to update, and no new hardware to procure. If your captive portal can redirect to an external URL after login, Infotap works with it. Don't see your gateway above? Talk to a deployment specialist. We likely already support it.
CVG International Airport deployed Infotap by adding a single post-authentication redirect URL to their existing captive portal configuration. Passengers authenticate and connect to Wi-Fi exactly as before, then are forwarded to the Infotap survey as the post-login destination. Today CVG collects over 22,000 completed passenger surveys every month, voluntarily, from passengers who are already online. No hardware changes. No app. No coercion. No negative reviews about the Wi-Fi experience.
This gamified approach delivers high-quality data, faster response times, and improved completion rates compared to traditional surveys.
Brian CobbChief Innovation Officer, CVG International Airport
Capture passenger experience data immediately after Wi-Fi authentication. CVG deploys Infotap at scale across their full terminal network.
Visit airports pageKnow your guests every day of their stay, not just after checkout. Real-time feedback from room, dining, and amenity surveys.
Visit hospitality pageHear from 40,000 fans in 28 seconds, voluntarily, immediately after Wi-Fi authentication, when gates open. Now live at a Major League Baseball venue.
Visit stadiums pageCapture rider sentiment at station and on-board Wi-Fi, reaching riders traditional surveys never do.
Visit transportation pageReal-time attendee intelligence from the moment of Wi-Fi connection, for both venue operators and event organizers.
Visit convention centers pageTurn public municipal Wi-Fi into a continuous citizen feedback engine: parks, plazas, and downtown districts.
Visit smart cities pageSingle choice, multiple choice, rating scales, NPS, sliders, and open-ended text: mix any of them into a 3–5 question micro-survey.
Question sets rotate automatically across users so no respondent sees the same survey twice, and your dataset covers all your research topics across the full visitor population.
Infotap doesn't just collect survey responses. It analyzes them. The AI engine automatically synthesizes every survey submission into actionable executive reports, trend analysis, and operational recommendations. No data analyst required. No spreadsheets to process. Your captive portal survey data becomes intelligence the moment it's collected.
Technical question about your specific Wi-Fi setup? Talk to a deployment specialist. Most replies within an hour.
Captive portal survey software presents a short questionnaire to Wi-Fi users immediately after they have been authenticated and granted network access, as the natural post-login destination rather than a gate to access. The guest is already connected when they see the survey, which makes participation entirely voluntary. Infotap is a captive portal survey platform that forwards authenticated users to a gamified micro-survey, achieving a 76% voluntary completion rate across airport, hospitality, transit, and stadium deployments without restricting Wi-Fi access.
Captive portal survey software integrates via a post-authentication redirect URL, a standard configuration parameter on all enterprise Wi-Fi management platforms. The network administrator adds a single URL to the captive portal settings as the post-login forward destination. After the portal authenticates the guest and grants Wi-Fi access through its normal process, it forwards the connected user to that URL. Infotap receives the already-authenticated user and presents the survey. The authentication process itself is unchanged. Infotap supports Cisco Meraki, Aruba / HPE, Ruckus, Ubiquiti, and Cambium, as well as any platform that supports a custom redirect URL. No hardware changes or firmware updates are required.
Most Infotap deployments are live within one business day of contract signing. The deployment process involves three steps: configuring the redirect URL in the Wi-Fi management platform, setting up the branded survey template in the Infotap dashboard, and testing on the live network. There is no hardware to install, no firmware to update, and no app for guests to download. Complex multi-site deployments may take two to three business days depending on the number of locations and Wi-Fi platforms involved.
No. Infotap operates after Wi-Fi access has already been granted, not as a gate to it. The guest is authenticated and connected by the venue's existing captive portal before they ever see the Infotap survey. The survey is presented as an optional invitation to a guest who is already online. Guests can engage, skip, or close the survey at any point with no impact on their Wi-Fi connection. This is why Infotap achieves high voluntary completion rates: 76% among those who start and approximately 40% of all Wi-Fi users, without generating the resentment or negative reviews that survey-gating produces.
Yes. Infotap surveys are fully responsive and work on any device that can display a web page: smartphones, tablets, and laptops. The survey interface is optimized for mobile-first completion since the majority of guests connect via smartphone. The gamified format uses tap and swipe interactions familiar to mobile users, which contributes to the high completion rates. No browser extensions, plugins, or app downloads are required on any device.
Infotap collects only the data explicitly requested in the survey: no passive tracking, no device fingerprinting, and no behavioral data collection beyond survey responses. The platform supports configurable consent flows for GDPR, CCPA, and PIPL compliance, including explicit opt-in for any personally identifiable data collection. Survey data is stored on encrypted, SOC 2-compliant infrastructure and is never sold to third parties. The venue operator owns 100% of the response data. Full data processing agreements are available for operators with specific regulatory requirements.
Infotap provides a live dashboard with real-time response data, AI-generated executive reports on daily, weekly, or on-demand schedules, and full data export via REST API, Webhooks, Power BI connector, and Excel. Reports include overall satisfaction scores, trend analysis across time periods and locations, demographic and behavioral segmentation, open-ended response summaries, and prioritized operational recommendations. All reports are generated automatically without requiring a data analyst to process the raw survey data.
Book a demo. Tell us your Wi-Fi platform and venue type and we'll show you exactly how Infotap deploys on your network, and what your first week of survey data could look like.
