From Wi-Fi Network to Guest Intelligence. End to End.

Infotap adds a voluntary guest survey to any venue Wi-Fi network via a single configuration change to the existing captive portal. When a guest connects to venue Wi-Fi and authenticates through the existing portal, they are forwarded to a short Infotap survey as the post-login destination, already connected and online. The guest answers 3 to 5 gamified questions in approximately 28 seconds. Every response streams to the venue's real-time dashboard instantly, and an AI executive report is generated automatically when the survey closes.

Most Infotap deployments are live within one business day of contract signing. The setup involves three steps: the venue's Wi-Fi administrator adds a single post-authentication redirect URL to the existing captive portal configuration, Infotap configures the branded survey template and question rotation schedule, and the deployment goes live. There is no new hardware to install, no firmware to update, and no app for guests to download. Most venues collect their first survey responses on the same day setup is completed.

After. Infotap surveys appear after the guest has already been authenticated and granted Wi-Fi access by the venue's existing captive portal. The authentication process (device registration, terms acceptance, and network security) is handled entirely by the venue's existing infrastructure and is unchanged. Infotap only receives the guest as a forward after successful authentication. The guest is already online when the survey appears, and participation is entirely voluntary with no condition attached to internet access.

Every response is written to the venue's Infotap dashboard in real time the moment it is submitted. The AI engine begins processing immediately, performing statistical analysis, cross-tabulation, open-ended sentiment analysis, and persona synthesis automatically. When the survey closes, or on a scheduled cadence for ongoing surveys, the engine assembles a complete executive report. The report is available in the dashboard, delivered by email, and accessible via API, Webhooks, and Power BI connector for integration with existing venue analytics systems.

Infotap supports Cisco Meraki, Aruba / HPE, Ruckus Networks, Ubiquiti UniFi, and Cambium Networks, the five most common enterprise Wi-Fi platforms used in airports, hotels, stadiums, transit systems, and convention centers. Infotap integrates via the standard captive portal post-authentication redirect URL, which is a configuration option available on all enterprise-grade Wi-Fi management systems. Any platform that supports a custom redirect URL after authentication is compatible with Infotap.

SmartForms are Infotap's gamified survey question formats designed for one-thumb mobile interaction. Where standard survey forms present text fields and radio buttons, SmartForms use tap-grid layouts, orbital selection interfaces, rating scales, and swipe-based answer mechanisms that feel like familiar mobile app interactions rather than forms. The gamified format reduces completion friction significantly, contributing to Infotap's 76% completion rate at CVG Airport compared to the 2 to 5% industry average for post-visit email surveys.