Concourse-wide feedback, real time.
Guest sentiment per-stay, per-room.
Concession lift on match-day moments.
Attendee feedback, session-by-session.
Rider satisfaction across the route.
Public-Wi-Fi pulse on civic services.
Cluster thousands of open-ended responses into themes in seconds. See trends per venue, sentiment per shift.
Explore the feature76% completion rate, 28-second median, +136% F&B lift. The captive-portal moment, productized.
Read the case study Latest from the blogMost surveys ask for ten minutes and get nothing. We break down the design decisions that let a venue ask three to fi…
Read the postInfotap turns the moment fans connect to venue Wi-Fi into a real-time intelligence opportunity. No app. No friction. 40,000 people in your venue, and you can hear every one of them.
Built for every large captive audience venue
A sold-out stadium has tens of thousands of captive, engaged fans, and almost no reliable data about them. Post-event email surveys return single-digit responses. Exit surveys reach a tiny fraction. Social listening is noisy and unstructured. Meanwhile, the majority of fans connect to venue Wi-Fi within minutes of arriving.
After authenticating on venue Wi-Fi, fans are forwarded to a 28-second Infotap survey as their post-login destination, already connected and already online. No app. No QR code hunt. No post-event email delay. Fans answer 3–5 questions voluntarily, as already-connected guests, on their way to their seat, while the experience is fresh, their attention is high, and they're still in your venue.
The fan joins your guest network and authenticates through the venue's existing captive portal. No change to the authentication process. After access is granted, the portal forwards the connected fan to Infotap as the post-login destination. The fan is already online when the survey appears, no new hardware required.
Fans answer 3–5 gamified questions on their phone. The format is fast, interactive, and familiar: it feels like a poll, not a survey. Median completion: 28 seconds.
Every response streams to your Infotap dashboard the moment it's submitted. Watch fan sentiment build in real time as gates open. AI generates an executive report automatically when the event closes.
Infotap is currently deployed at a Major League Baseball ballpark, capturing fan sentiment from every authenticated Wi-Fi session across the full game-day experience: from gates open through the final out. The deployment covers Wi-Fi gateway surveys and QR touchpoints at concessions, restrooms, and premium areas, with AI executive reports delivered to venue leadership after every home game.
Interested in seeing the full deployment? Book a demoFans arrive at the venue. First impressions: parking, transit, entry experience, staff.
Fan connects to Wi-Fi. Infotap survey served instantly: 3–5 questions on first impressions, expectations, and pre-event sentiment. 28-second completion. The highest-volume capture window.
Infotap-powered QR touchpoints at concessions, restrooms, and premium areas capture in-event feedback without a Wi-Fi reconnect. Targeted questions: food quality, wait times, in-seat experience.
A brief post-event pulse survey is delivered by email after the event: same Infotap engine, different channel. Captures overall experience, likelihood to return, and NPS while the event is still fresh.
Executive summary auto-generated within hours of the event. Full fan satisfaction breakdown, NPS movement, top issues, and strategic recommendations: ready for Monday morning's debrief.
Infotap's AI engine automatically synthesizes fan survey responses into a publication-ready executive report after every event, without requiring a data analyst. Venue leadership gets answers before the parking lot empties.
Still have questions about your venue's Wi-Fi setup or event volume? Talk to a venue specialist. Most replies within an hour.
Infotap integrates with the venue's existing Wi-Fi infrastructure. When a fan connects to the guest network and authenticates, after the captive portal grants Wi-Fi access it forwards the connected fan to a short, branded Infotap survey as the post-login destination. The fan is already online when the survey appears. They answer 3–5 questions in approximately 28 seconds, voluntarily, with no condition attached to connectivity. Every response streams to the venue's Infotap dashboard in real time: no manual collection, no delays, and no app required from the fan.
Infotap deployments consistently achieve a 76% voluntary completion rate among fans who start the survey, and approximately 40% of all Wi-Fi-connected attendees complete a full survey. This is driven by three factors: the survey is presented at peak attention (immediately after Wi-Fi authentication, while the experience is fresh), the format is gamified and takes under 30 seconds, and questions are rotated so no fan sees the same survey twice. Traditional post-event email surveys average 2–5% across the sports industry.
Yes. Infotap captures fan feedback at multiple points across the event experience. The primary capture window is immediately after Wi-Fi authentication when fans arrive, producing the highest volume of voluntary responses from already-connected fans. QR code touchpoints placed at concession stands, restrooms, club areas, and premium sections capture in-event feedback without requiring Wi-Fi reconnection. After the event, Infotap can deliver a brief post-event pulse survey by email: the same survey engine, simply sent through a different channel.
Yes. Infotap is designed for any large captive audience venue, not just sports. The platform currently serves MLB ballparks and airports, and is well-suited to concert amphitheaters, multi-day festivals, esports arenas, and convention venues. Any venue with a guest Wi-Fi network and a captive portal can deploy Infotap. The survey content, branding, and question sets are fully customizable for each event type and organizer.
Infotap is gateway-agnostic and integrates with the five most common enterprise Wi-Fi platforms used in large venues: Cisco Meraki, Aruba / HPE, Ruckus, Ubiquiti, and Cambium. If the venue's captive portal supports a redirect URL (which virtually all modern systems do), Infotap works with it. Most venues are fully deployed within one business day of signing, with no new hardware required.
Infotap's AI engine automatically generates a publication-ready executive report after every event, without requiring a data analyst. The report includes overall fan satisfaction scores, NPS tracking and movement, section-by-section and concession-area breakdowns, open-ended response analysis, sponsor brand awareness and recall data, and prioritized strategic recommendations. The report is typically available within hours of the event closing, ready for leadership review before the next morning.
Yes. Infotap provides a real-time API, Webhooks, Power BI connector, and Excel export to ensure fan data flows into existing venue management systems, CRM platforms, and analytics dashboards. This means Infotap fan sentiment data can be combined with ticketing data, concession sales records, and loyalty program information to create a unified view of the fan experience across the full season.
Book a demo tailored to your venue. We'll show you exactly how Infotap deploys on your Wi-Fi infrastructure and what your first event's data could look like.
