Concourse-wide feedback, real time.
Guest sentiment per-stay, per-room.
Concession lift on match-day moments.
Attendee feedback, session-by-session.
Rider satisfaction across the route.
Public-Wi-Fi pulse on civic services.
Cluster thousands of open-ended responses into themes in seconds. See trends per venue, sentiment per shift.
Explore the feature76% completion rate, 28-second median, +136% F&B lift. The captive-portal moment, productized.
Read the case study Latest from the blogMost surveys ask for ten minutes and get nothing. We break down the design decisions that let a venue ask three to fi…
Read the postInsights on guest engagement, Wi-Fi surveys, and captive audience intelligence for venue operators.
Feedback is more than words on a screen. Location and device context transform survey responses into spatial intelligence that reveals where the guest experience is strongest and where it needs attention.
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Survey data contains early warning signals that are only visible in aggregate and over time. Here is how venue operators use Infotap's snapshot report library to shift from reactive problem-solving to proactive operational forecasting.
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Gathering data is only the beginning. The real value lies in analyzing survey data to extract actionable insights. This step-by-step guide walks venue operators through the process from raw responses to executive-ready findings.
Read MoreWhat actually happens between a guest tapping submit and a finished report landing in an inbox. A walk through statistical analysis, sentiment, and persona synthesis.
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