Concourse-wide feedback, real time.
Guest sentiment per-stay, per-room.
Concession lift on match-day moments.
Attendee feedback, session-by-session.
Rider satisfaction across the route.
Public-Wi-Fi pulse on civic services.
Cluster thousands of open-ended responses into themes in seconds. See trends per venue, sentiment per shift.
Explore the feature76% completion rate, 28-second median, +136% F&B lift. The captive-portal moment, productized.
Read the case study Latest from the blogMost surveys ask for ten minutes and get nothing. We break down the design decisions that let a venue ask three to fi…
Read the postInsights on guest engagement, Wi-Fi surveys, and captive audience intelligence for venue operators.
Playful, engaging, and highly adaptive forms that collect a lot of data, FAST. Infotap Smartforms are surveys that look and feel like games, capturing up to 10 questions in under 60 seconds.
Read More
Digital actions and physical behavior are still tracked in separate systems at most organizations. Infotap sits at the intersection of both, capturing guest sentiment at the precise moment a digital authentication becomes a physical presence in the venue.
Read More
The guest experience is built in invisible moments that most feedback systems never capture. Infotap maps the complete physical journey from first scan through final impression using Wi-Fi gateway surveys and location-specific QR codes.
Read More
Email surveys reach travelers days after they have left the terminal, when the experience is a blur. Here is why in-airport Wi-Fi capture changes the math entirely.
Read More
Most surveys ask for ten minutes and get nothing. We break down the design decisions that let a venue ask three to five questions and actually get answers.
Read More
The post-authentication redirect is the quiet mechanism behind every Wi-Fi survey. Here is what it is, why it is safe, and how a single URL turns it on.
Read More
What actually happens between a guest tapping submit and a finished report landing in an inbox. A walk through statistical analysis, sentiment, and persona synthesis.
Read More
Annual fan surveys miss the moment. Continuous Wi-Fi capture lets a venue see how concessions, parking, and entry felt on the night they happened.
Read More
Every guest connects to your network within minutes of arriving. That login is the highest-intent feedback moment of the entire stay, and most hotels waste it.
Read More
Forcing a survey before Wi-Fi access poisons your data and annoys guests. Asking after access is granted earns honest answers. The difference is everything.
Read More